Questions
Answered before you have to ask
If something here doesn’t cover it, call or write. We will tell you plainly.
How does pricing work?
Every home is different, so every Timber & Linen service begins with a complimentary walkthrough. We learn your space, your priorities and your schedule, then provide a personalized quote before any work begins. Your quote is a flat rate, good for 60 days, and nothing is added to it without your agreement.
How long is a visit?
Each visit is up to four hours of focused, unhurried care. Larger homes and first-time cleans may be scheduled across two visits rather than rushed into one.
What products do you use?
Your home, your preferences. We’re happy to use your favorite products, or bring our own plant-based kit. For heavy buildup such as hard water, oven grime or toilet rings, we may use a stronger targeted product, only where it is needed.
Will my home smell like cleaning products?
Clean shouldn’t smell like chemicals. We leave your home smelling like fresh air. Room and linen sprays are used only if you ask for them.
Do I need to be home?
Not at all. You choose how we get in: you can be home, or use a lockbox, a door code or a key you give us. Codes and keys are stored securely and are never labeled with your address.
What about my pets?
Friendly pets are welcome to stay out while we work. Anxious or protective pets are best crated or kept in a closed room, and we will not open that room. We clean the floor around litter boxes, but we never handle the boxes themselves.
What if something is missed?
Tell us within 24 hours and we will come back and make it right at no charge. A photo helps us see what you are seeing.
Are you insured?
Yes. We carry general liability insurance and can provide a certificate of insurance on request.
Is there anything you don’t do?
For safety and insurance reasons we don’t do water or disaster cleanup, mold remediation, vents, ducts or filters, exterior or above-ground windows, roofs or gutters, ladders taller than a two-step stool, repairs or handyman work, biohazards, litter boxes, or landscaping and snow removal. If we notice something that needs one of these, we will tell you so you can call the right professional.
How do I change or cancel a visit?
Just let us know. There is no fee if you reschedule 24 hours or more ahead. Inside 24 hours a fee applies, because the time is reserved for you and rarely refills on short notice. Unsafe winter roads are never charged, on either side.
Still wondering?
Every home is different, and so is every question. Tell us about your space and we will answer honestly, before anyone commits to anything.